Privacy Policy
Last Updated: December 10, 2025
Introduction
Tiknet Partner ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
Information We Collect
Personal Information
We collect information that you provide directly to us when you:
- Register for an account
- Update your profile
- Use our services
- Contact customer support
This may include:
- Full name
- Email address
- Phone number
- Business name and address
- Payment information
- Router and network configuration data
We collect only the minimum network and router data necessary to operate and improve our services.
Automatically Collected Information
When you use the App, we automatically collect:
- Device information (model, operating system, unique device identifiers)
- IP address and geolocation data
- Usage data (features used, time spent, interactions)
- Log data (crashes, system activity)
Network and Router Data
As a WiFi hotspot management platform, we collect:
- Router status and performance metrics
- Connected device information (MAC addresses, connection times)
- Network usage statistics
- Customer subscription and payment data
How We Use Your Information
We use the collected information to:
- Provide Services: Operate and maintain your WiFi hotspot business
- Process Transactions: Handle subscriptions, payments, and payouts
- Improve Services: Analyze usage patterns and enhance features
- Customer Support: Respond to inquiries and provide assistance
- Security: Detect and prevent fraud, abuse, and security incidents
- Communications: Send service updates, notifications, and marketing (with consent)
- Compliance: Meet legal and regulatory requirements
Data Sharing and Disclosure
We may share your information with:
Service Providers
Third-party vendors who perform services on our behalf:
- Payment processors
- Cloud hosting providers
- Analytics services
- Customer support tools
Payment information is processed securely by third-party payment processors. We do not store full payment card details.
Business Partners
- Router management systems
- Network infrastructure providers
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or security threats
- Protect user safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and updates
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide services
- Required by law or for legitimate business purposes
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
Your Rights
Depending on your location, you may have the right to:
- Access: Request copies of your personal information
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your information
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
- Restriction: Request limitation of processing
- Withdraw Consent: Opt-out of marketing communications
To exercise these rights, contact us at assist@tiknetafrica.com
Children's Privacy
The App is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Cookies and Tracking
The App may use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze usage patterns
- Improve performance
You can control cookie settings through your device settings.
Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the new policy in the App
- Sending an email notification
- Displaying a prominent notice
Your continued use after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy:
Email: assist@tiknetafrica.com
Address: South-West Mc Carthy Hill, MA309 Weija Junction, Accra, Ghana
Phone: +233 55 343 9010
Regional Provisions
For EU/EEA Users (GDPR)
- Legal basis for processing: Contract performance, legitimate interests, consent
- Data Protection Officer: assist@tiknetafrica.com
- Right to lodge complaints with supervisory authorities
For California Users (CCPA)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (we do not sell personal information)
- Non-discrimination for exercising rights
For African Users
We comply with applicable data protection laws in Ghana, Nigeria, Kenya, South Africa, and Uganda, including:
- Ghana Data Protection Act, 2012
- Nigeria Data Protection Regulation, 2019
- Kenya Data Protection Act, 2019
- South Africa Protection of Personal Information Act (POPIA)
- Uganda Data Protection and Privacy Act, 2019
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Effective Date: December 10, 2025
By using Tiknet Partner, you acknowledge that you have read and understood this Privacy Policy.